Privacy Policy

Effective Date: 28-10-2024

MS Transport Hub (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information collected through our auto transport services and website (mstransporthub.com).

1. Information We Collect

When you visit our website or use our services, we may collect the following types of personal information:

  • Contact Information: Includes your name, email address, phone number, and mailing address.
  • Vehicle Information: Information about the vehicle(s) being transported, such as make, model, and pickup and drop-off locations.
  • Payment Information: Payment details, which may include billing information, although credit card information is processed by secure third-party payment processors.
  • SMS Opt-In: If you choose to opt-in for SMS notifications, we may collect your phone number for the purpose of sending notifications about your auto transport status.

2. How We Use Your Information

The information we collect is used to provide and improve our services. We may use your personal information for the following purposes:

  • To process and manage your transport requests.
  • To communicate with you regarding your order status, including confirmations, updates, and support.
  • To send SMS notifications if you have opted in. Please note, SMS notifications are entirely optional, and your phone number will be used solely for this purpose.
  • To improve our website and services by analyzing usage trends and preferences.
  • To process payments and maintain accurate billing records.

3. SMS and Phone Number Privacy

We respect your privacy and value your trust in us. If you provide your phone number and choose to opt-in to SMS notifications, please note that:

  • Your phone number will not be shared with any third parties for marketing or any other purposes outside of providing status updates for your transport.
  • You can opt out of SMS notifications at any time by replying “STOP” or contacting us directly.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party providers to assist with order processing, payment handling, and website hosting. These providers are contractually obligated to use your information only as necessary to provide their services to us.
  • Legal Requirements: We may disclose information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of our customers or others.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Access to your information is restricted to authorized personnel only, and we use secure servers and encryption methods to protect data during transmission.

6. Your Privacy Choices

You have the following rights regarding your personal information:

  • Access and Update: You may access or update your personal information at any time by contacting us.
  • Opt-Out: If you wish to stop receiving promotional messages or SMS notifications, please follow the opt-out instructions included in those messages or contact us.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes to our practices. We encourage you to review this policy periodically. The effective date of the most recent update is listed at the top of the policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

877-585-4604
michelle@transporthub.net